Much of my personal frustration with the current state of web ideas are the lack of awareness around policy harms. The companion to policy harm is administrative burden. I’ve written a lot about friction and it’s part of these ideas, too. Namely, if you can frustrate someone enough, it’s easy to get them to do what you want them to do.

Much of my personal frustration with the current state of web ideas are the lack of awareness around policy harms. The companion to policy harm is administrative burden. I’ve written a lot about friction and it’s part of these ideas, too. Namely, if you can frustrate someone enough, it’s easy to get them to do what you want them to do.